This Privacy Notice for Mozhi Labs ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

• Visit our website at https://tms.mozhilabs.live or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@mozhilabs.live.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To send administrative information to you. We may process your information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To provide you with targeted advertising. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To provide fleet management services. We may process vehicle and driver information to provide route optimization, maintenance scheduling, fuel management, and compliance monitoring.
• To ensure safety and compliance. We may process driver and vehicle data to ensure compliance with transportation regulations, safety standards, and insurance requirements.
• To provide customer support. We may process your information to respond to your inquiries, provide technical support, and resolve issues related to our Services.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ('cache') your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
• Service Providers. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Safety and Security. We may disclose your information to protect the safety and security of our users, our Services, or the public.
• Insurance and Compliance. We may share vehicle and driver information with insurance providers and regulatory authorities as required for compliance and safety purposes.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Specific Retention Periods:

• Account information: Retained for the duration of your account plus 7 years for legal compliance
• Vehicle and fleet data: Retained for 10 years for regulatory compliance
• Driver records: Retained for 7 years after driver termination
• Financial records: Retained for 7 years for tax and audit purposes
• Location and tracking data: Retained for 2 years for operational purposes

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest using industry-standard protocols (TLS 1.3, AES-256)
• Regular security assessments and penetration testing
• Multi-factor authentication for all user accounts
• Access controls and role-based permissions
• Staff training on data protection and security best practices
• Regular backups and disaster recovery procedures
• 24/7 security monitoring and incident response
• Secure API endpoints with rate limiting and authentication
• Regular software updates and security patches

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@mozhilabs.live.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@mozhilabs.live or contact us by post at:

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

13. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

• Performance of a contract with you: When we provide our transport management services to you
• Compliance with legal obligations: When we are required to maintain records for regulatory compliance
• Our legitimate interests: When we process data for business operations, security, and service improvement
• Your consent: When you explicitly agree to specific data processing activities
• Vital interests: When processing is necessary to protect someone's life
• Public interest: When processing is necessary for official authority or public interest tasks

14. DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, we will:

• Notify you without undue delay (within 72 hours where required by law)
• Provide information about the nature of the breach
• Describe the likely consequences
• Outline the measures taken to address the breach
• Recommend steps you can take to protect yourself
• Notify relevant supervisory authorities as required by law
• Document all breach incidents for compliance purposes

15. INTERNATIONAL DATA TRANSFERS

We may transfer your personal information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for multinational operations
• Approved certification mechanisms
• Adequacy decisions by relevant authorities
• Other appropriate safeguards as required by applicable law

We ensure that any international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

16. THIRD-PARTY SERVICES

We may use third-party services that collect, monitor, and analyze data. These third parties have their own privacy policies and may collect information about you. We encourage you to review their privacy policies.

Third-party services we use include:

• Payment processors (Razor Pay)
• Cloud hosting and storage providers
• Analytics and monitoring services
• Email and communication services
• Maps and location services (Google Maps)
• Customer support platforms

We ensure that all third-party service providers are bound by appropriate data protection agreements and comply with applicable privacy laws.